WHY IS SMS SO EFFECTIVE?
Many reasons why SMS is highly rated as a tool in business communication.
Here are a few:
SMS is Cost-effective
As a communications tool, SMS is the most cost-effective way of communicating to any mobile
audience. Data is transmitted via different mobile channels than voice, and can be delivered to a
handset at a fraction of a voice call cost . The fact that SMS can be sent out in bulk to large groups of
recipients in a manual or automated manner further means that fewer resources are required to
action the communication. In other terms, SMS save your time and money.
Globally, there are around 8 times more mobile users than there are Internet access points. This
means that more people can be reached via SMS than with, for instance, e-mail or fax
communications. Especially in developing countries, the lack of non-mobile delivery mechanisms is
aggravated. SMS is at the same time mobile, in the sense that recipients can be reached wherever
they are. Further to the above, using the correct gateway will allow for global reach, with the same
features, delivery and cost as a local message.
Fast feed back
Because SMS is an extremely personal means of communication, and handset screens are seen as nonpublic
real estate, there is a high level of attention for any text message received. Almost invariably, the whole message is read, which is really easy since the protocol is constrained to delivering 160 characters (if no concatenation is used). These factors induce a higher than average response rate to a call to action, as there are high attention levels to incoming
messages. At the same time, of course, it means that abuse and unsolicited messages are aggressively
An SMS is typically delivered within seconds, depending on the gateway used, message traffic, and of
course on the handset being switched on and within coverage. Because messages are pushed to the
handset by the delivering network’s SMSC and does not rely on the recipient retrieving it from a
server, it is an extremely reliable means of getting time-sensitive messages to recipients. Whether a
message is sent to 50 people in a foreign country, or simply to a staff member on the way to a
meeting, it is an effective way of communicating directly to the intended recipient as close to real
time as possible.
Should a business integrate SMS with its existing (legacy) database environments, SMS can be
automated as easily as it is to automate the sending of e-mail. IntoSMS.com, for instance, allows for
generic protocol integration such as e-mail, FTP, HTTP, SMPP, XML and windows application systems
to its gateways. The business is then able to automate or scripts the messages, which means that a
bank can easily send automated balance updates, a financial firm stock prices based on movement,
Since SMS was launched, it has excelled as an acceptable communications medium. Due to continued
increase in reliability, with end-to-end solutions providers such as IntoSMS.com committed achieving
100% reliability, it is widely accepted as new business communications channel.
Personal and Discreet
One SMS - one recipient. SMS messages are sent to individual mobile handsets where it is personal and
aimed at that specific individual, allowing for compelling one-to-one communications. SMS is
different from other kinds of mass media, in that it is direct and private.